Brokers sued over Accessibility
In 2018, several lawsuits were filed against Morgan Stanley and TD Ameritrade due to issues with the accessibility of their websites. The plaintiffs, who are blind, were unable to access their digital account information and statements using their screen-reading technology. Morgan Stanley was sued for $9 million and then was sued a second time for $4 million. TD Ameritrade settled with their plaintiff for an undisclosed amount including attorney costs.
PDF Documents Must be Accessible Too
It is imperative that websites’ online documentation be accessible to all consumers. Many institutions produce thousands of PDF documents for their consumers every month. Remediating these to make them accessible can be time-consuming, costly and require ADA compliance expertise.
Equidox Can Batch Process Your Reports
Equidox offers a quick, effective solution. David Freelan, Equidox’s Artificial Intelligence Developer, says, “We currently have the ability to detect specific headings and text in repetitive, large volume documents as part of our batch processing technology. It is effective for documents with predictable, repetitive elements. These might include bank statements, insurance claims summaries, utility statements, billing and customer data reports.”
Equidox developers use artificial intelligence and code the batch processing of your repetitive reports. The process produces documents that are accessible and 508 and ADA compliant for all consumers. These documents can be posted online or sent to consumers via email.
Analyze, Format, Output
Using artificial intelligence and secure servers, Equidox developers analyze the format of your reports. This includes headings, tables, and repeated elements. Once analyzed, they are properly tagged so that assistive technology such as screen readers understands the data being read. Then all reports are output securely and can be provided to consumers either online or via email.
You Can’t Afford Not to Make Your Reports Accessible
2019 was another record year for accessibility lawsuits. With more than 11,000 ADA Title II cases filed, you can’t afford not to take steps to protect your organization, and you can’t afford to lose customers who cannot access their information. Avoid the damage to your reputation and a lengthy and costly legal battle. Reach everyone. Contact us for a consultation.