Equidox FAQs

What is Equidox, and who uses it?

Equidox is an intuitive PDF remediation software designed to make digital documents accessible to everyone, including people with disabilities who use assistive technologies. Equidox enables users to quickly and easily apply digital tags in PDFs using automated features. No need to navigate complex tag trees. Our software is trusted by government agencies, educational institutions, healthcare organizations, financial services, and corporations of all sizes. It can be used by pros or people who are new to PDF accessibility. 

See how real customers are using Equidox in our case studies.

Why is PDF accessibility important?

Accessible PDFs ensure equal access for people with disabilities and are required by laws such as the Americans with Disabilities Act (ADA), Section 508, and the European Accessibility Act (EAA). PDF accessibility also helps organizations meet WCAG 2.1 AA standards and improves usability for all users.

Why is Equidox considered the best PDF remediation software?

Equidox combines automation with an intuitive interface, allowing users to create fully accessible, compliant PDFs in less time, whether you are new to PDF accessibility or an experienced remediator. Features like Smart Zone Detection, automated table and list Detectors, and built-in OCR with custom text correction make it the most accurate and easiest PDF accessibility software to use. It allows users to add and edit digital tags without having to manually interact with a complicated tag tree.

Is Equidox a good Adobe alternative for PDF accessibility?

Yes. Unlike Adobe Acrobat, which requires complex manual tagging, Equidox automates repetitive tasks and simplifies PDF remediation. There is no need to interact with a complex nested tag tree. Teams using Equidox reduce remediation time from hours to minutes while achieving full WCAG and Section 508 compliance.

How does Equidox compare to CommonLook/Allyant tools?

Equidox is easier to learn and far less manual than CommonLook/Allyant’s tools. It does not require an Adobe license to remediate PDFs, or deep understanding of PDF tagging. While Commonlook is complex and time-consuming, Equidox AI-powered tools automate much of the tagging for tables, lists, headings, and reading order for faster results. Additionally, training and support are included with license purchases. 

What type of remediation software licenses are available?

Equidox uses an annual, subscription-based, concurrent user license model. Organizations purchase a specific number of concurrent user licenses but can have unlimited named users. For example, a 5-concurrent user license can have 20 or more named users, with up to 5 logged in at the same time.  Additionally, unlimited organization-wide licenses are available.

Equidox is available as a Software as a Service (SaaS) application or as an on-premise web application. Users can log in with a unique username and password, or authenticate via existing organizational Microsoft or Google credentials. 

Is there training available for Equidox software?

Yes!

Every Equidox Software purchase includes live, instructor-led online training.

Self-paced, on-demand webinars and videos covering advanced topics, new features, and workflows are available. Most users learn the basics in less than an hour. 

Is support available for Equidox software?

Yes! Equidox provides on-shore “how-to” and “break-fix” support, with live help available directly through the in-app Help button.

Users also have access to a robust User Guide, complete with screenshots, how-to videos, and detailed release notes for easy, self-paced learning.

How secure is Equidox software?

• Equidox’s upload process is encrypted using Google Standards SHA-256-RSA
• Data stored in Google Cloud Storage is encrypted using Advanced Encryption Standard (AES) in Galois/Counter Mode (GCM)
• Storage Device data is encrypted with AES128 for hard disks (HDD) and AES256 for solid-state drives (SSD) (review Google cloud platform standards, regulations, and certifications here: https://cloud.google.com/security/compliance/#/ )
• Original PDF documents are stored in a Google Storage instance. These files may be “archived,” or “backed-up,” but can also be destroyed, upon request.
• The Equidox Google (GCP) instance can be deployed in regional data centers:  Iowa, Las Vegas, South Carolina, and Montreal in Canada.
• Documents that fall under privacy legislation (HIPPA, PII, PHI, PIPEDA, etc.) have other options (such as a Virtual Private Cloud network) and can be stored in other locations upon request. Additional costs may be incurred.

Does Equidox have a built-in accessibility checker?

Equidox provides an HTML Preview that allows users to visually check accessibility elements such as headings, links, lists, tables, and reading order in real time. Additionally, upon export, Equidox provides accessibility Output Warnings for machine-definable elements that may have been missed.

We also recommend validating documents with a screen reader to ensure full usability.

Can Equidox remediate scanned PDFs and archives?

Yes. Equidox has built-in OCR that converts scanned and image-only PDFs into fully accessible documents. Users can correct any OCR errors using our Custom Text feature. This makes Equidox ideal for organizations working through large archives.

Does Equidox offer high-volume PDF remediation?

Yes. Equidox AI is the most accurate and easiest-to-set-up solution for high-volume or batch remediation. It uses AI and machine learning to process large volumes of templated documents like statements and reports automatically. Custom model training is required.