Equidox FAQs

What is Equidox, and who uses it?

Equidox is an intuitive PDF remediation software designed to make digital documents accessible to everyone, including people with disabilities who use assistive technologies. Equidox enables users to quickly and easily apply digital tags in PDFs using automated features. No need to navigate complex tag trees. Our software is trusted by government agencies, educational institutions, healthcare organizations, financial services, and corporations of all sizes. It can be used by pros or people who are new to PDF accessibility. 

See how real customers are using Equidox in our case studies.

Why is PDF accessibility important?

Accessible PDFs ensure equal access for people with disabilities and are required by laws such as the Americans with Disabilities Act (ADA), Section 508, and the European Accessibility Act (EAA). PDF accessibility also helps organizations meet WCAG 2.1 AA standards and improves usability for all users.

Why is Equidox considered the best PDF remediation software?

Equidox combines automation with an intuitive interface, allowing users to create fully accessible, compliant PDFs in less time, whether you are new to PDF accessibility or an experienced remediator. Features like Smart Zone Detection, automated table and list Detectors, and built-in OCR with custom text correction make it the most accurate and easiest PDF accessibility software to use. It allows users to add and edit digital tags without having to manually interact with a complicated tag tree.

 Is Equidox a good Adobe alternative for PDF accessibility?

Yes. Unlike Adobe Acrobat, which requires complex manual tagging, Equidox automates repetitive tasks and simplifies PDF remediation. There is no need to interact with a complex nested tag tree. Teams using Equidox reduce remediation time from hours to minutes while achieving full WCAG and Section 508 compliance.

How does Equidox compare to CommonLook/Allyant tools?

Equidox is easier to learn and far less manual than CommonLook/Allyant’s tools. It does not require an Adobe license to remediate PDFs, or deep understanding of PDF tagging. While Commonlook is complex and time-consuming, Equidox AI-powered tools automate much of the tagging for  tables, lists, headings, and reading order for faster results. Additionally, training and support are included with license purchases.

What type of remediation software licenses are available?

Equidox uses an annual, renewable, concurrent user license model. Organizations purchase a specific number of licenses (2, 5, 10, or organization-wide) but can have unlimited named users. For example, a 5-user license can have 20 or more named users, with up to 5 logged in at the same time.

Equidox is available as a cloud-based web application or as a private cloud application and can integrate with single sign-on (SSO) services.

 Is there training available for Equidox software?

Yes! Live training is included with all licenses at no additional cost. Initial sessions are scheduled with your team, and follow-up sessions can be requested as needed.

Equidox also offers free live and on-demand webinars and videos covering advanced topics, new features, and workflows. Most users learn the basics in less than an hour.

Is support available for Equidox software?

Yes. Equidox provides free software updates and live, U.S.-based support. This includes a user guide with screenshots, how-to videos, and detailed release notes.

Support is always available from the HELP button inside the software.

How secure is Equidox software?

• Equidox’s upload process is encrypted using Google Standards SHA-256-RSA
• Data stored in Google Cloud Storage is encrypted using Advanced Encryption Standard (AES) in Galois/Counter Mode (GCM)
• Storage Device data is encrypted with AES128 for hard disks (HDD) and AES256 for solid-state drives (SSD) (review Google cloud platform standards, regulations, and certifications here: https://cloud.google.com/security/compliance/#/ )
• Original PDF documents are stored in a Google Storage instance. These files may be “archived,” or “backed-up,” but can also be destroyed, upon request.
• The Equidox Google Storage instance, GCP, is deployed in the US- Central (Iowa) Data Center. There is also an instance deployed in the Canadian (Montreal) Data Center.
• Documents that fall under privacy legislation or Personal Information Protection and Electronic Documents Act in Canada (PIPEDA) have other options (such as a Virtual Private Cloud network) and can be stored in other locations upon request. Some options will incur additional costs.

Does Equidox have a built-in accessibility checker?

Equidox strongly recommends validating all documents using a screen reader after remediation to ensure full usability. Equidox provides an HTML Preview that allows you to visually check headings, links, lists, tables, and reading order. Additionally, Equidox features Output Warnings that catch machine-definable elements such as alt text for images, heading structure, broken or missing URLs for links, missing tooltips for form fields, missing table summaries, and untagged pages.

We also recommend validating documents with a screen reader to ensure full usability.

Can Equidox remediate scanned PDFs and archives?

Yes. Equidox has built-in OCR that converts scanned and image-only PDFs into fully accessible documents. Users can correct any OCR errors using our custom text feature. This makes Equidox ideal for organizations working through large archives.

Does Equidox offer high-volume PDF remediation?

Yes. Equidox AI is the most accurate and easiest-to-set-up solution for high-volume or batch remediation. It uses AI and machine learning to process millions of templated documents like statements and reports automatically.