1 00:00:05,280 --> 00:00:11,120 Okay, so, it's just about two o'clock I'm  showing on my clock here so, let's get started.   2 00:00:11,120 --> 00:00:16,160 Thank you everyone for joining us today for  another edition of Equidox Webinar Wednesday.   3 00:00:17,040 --> 00:00:20,800 Today we're going to be talking about Getting  it Done: the options that you have for PDF   4 00:00:20,800 --> 00:00:26,000 accessibility. We realize that there's a lot of  organizations of different sizes and different   5 00:00:26,000 --> 00:00:30,800 verticals, with all kinds of different needs  and limitations… Whether that be your budget,   6 00:00:30,800 --> 00:00:35,280 your staff size, the deadlines that you  have, or maybe just your general, you know,   7 00:00:35,280 --> 00:00:40,320 sort of technical expertise when it comes to  digital accessibility. So, the Equidox team, we   8 00:00:40,320 --> 00:00:44,880 offer a lot of different options for helping you  and your organization kind of work through these   9 00:00:44,880 --> 00:00:48,480 challenges when it comes to digital accessibility.  So, we want to make sure that everyone's aware   10 00:00:49,040 --> 00:00:52,160 of all of these different options that  you have, and how we can kind of tailor   11 00:00:52,880 --> 00:00:58,720 some of these different options for you to best  serve your organization and all of your needs. So,   12 00:00:58,720 --> 00:01:02,640 just as always, to mention if you'd like  to reach out to us directly feel free to   13 00:01:02,640 --> 00:01:11,120 at EquidoxSales@Onixnet.com. Our website is  www.Equidox.c. You'll also be able to find   14 00:01:11,120 --> 00:01:15,760 a lot of other webinar recordings from different  topics that we've covered over the months at that   15 00:01:15,760 --> 00:01:22,000 website. And like I said feel free to reach out  to any existing contacts that you have here if   16 00:01:22,000 --> 00:01:26,800 you have any questions, or if you'd like to see a  specific demo or have a more tailored discussion   17 00:01:26,800 --> 00:01:31,360 around your organization and your needs. Please  feel free to reach out to us at any time. 18 00:01:33,680 --> 00:01:38,960 So, before we begin, I just want to briefly  introduce our parent company which is Onix. So,   19 00:01:38,960 --> 00:01:45,440 Onix is a cloud consultancy that's most notable  for our long-standing partnership with Google,   20 00:01:45,440 --> 00:01:49,520 and Equidox is the software product  that is owned and developed by Onix.   21 00:01:50,800 --> 00:01:52,400 (sorry about that I just jumped on it) 22 00:01:56,080 --> 00:01:59,600 (I'm sorry I was getting some feedback  there from someone else) But so,   23 00:01:59,600 --> 00:02:04,640 Equidox is a software product that is owned  and developed by Onix. We also have a lot of   24 00:02:04,640 --> 00:02:08,960 other professional services that are based  mainly around PDF accessibility, and our   25 00:02:08,960 --> 00:02:13,360 mission is to ensure that digital information  reaches everyone via accessibility solutions.   26 00:02:15,600 --> 00:02:21,840 (Whoever's talking can you please mute yourself?  I'm not sure who the panelist is that's talking) 27 00:02:33,200 --> 00:02:39,840 Okay, so, sorry about that. So, just to  mention a few of our clients. We work   28 00:02:39,840 --> 00:02:45,840 with notable names of different sizes and across  all of the major verticals... and in education,   29 00:02:45,840 --> 00:02:52,160 government, and enterprise. So, the same sort  of concept applies to the organizations who deal   30 00:02:52,160 --> 00:02:58,080 with accessibility challenges, regardless of the  size or the vertical that your organization is in.   31 00:02:58,080 --> 00:03:01,520 There are steps that need to be taken  to ensure that the content that you are   32 00:03:01,520 --> 00:03:05,280 distributing is accessible to everyone. So,  just keep that in mind as we work through   33 00:03:06,080 --> 00:03:10,720 this slide deck today, as you know accessibility  is not going anywhere, and it's definitely   34 00:03:10,720 --> 00:03:14,160 something that all organizations  need to be focused on moving forward. 35 00:03:16,880 --> 00:03:22,560 Okay, so, I just wanna… Let's just lay some  groundwork here and talk a little bit about the   36 00:03:22,560 --> 00:03:28,480 laws. And the laws can vary depending on  where you are located. So, in these laws,   37 00:03:28,480 --> 00:03:33,360 these digital accessibility laws, they do apply  to your websites, to your mobile applications,   38 00:03:33,360 --> 00:03:38,000 and of course to the documents that you have  posted to those websites and applications.   39 00:03:39,120 --> 00:03:44,400 So, these are a list, here, a short list of  the most commonly referred to federal laws.   40 00:03:45,280 --> 00:03:50,160 But also, keep in mind that additional state and  provincial laws can apply, depending on where   41 00:03:50,160 --> 00:03:55,760 you're located or where you are conducting  your business. So, for example, if you're a   42 00:03:55,760 --> 00:04:01,680 California-based company, but you conduct business  in Canada, well, federal law, California law,   43 00:04:01,680 --> 00:04:08,000 and Canadian law can all apply to you. So, but the  good thing is that many of these laws do refer to   44 00:04:08,000 --> 00:04:15,840 the same set of standards, which is most commonly  WCAG 2.0 AA. So, it's just best to familiarize   45 00:04:15,840 --> 00:04:21,120 yourself with these laws and how they apply to  you in your organization. And also, making sure   46 00:04:21,120 --> 00:04:25,680 that you're aware of the standards that you need  to meet, and what are some of those standards   47 00:04:25,680 --> 00:04:29,920 that are going to be changing up coming on the  horizon. So, just making sure that you're aware   48 00:04:29,920 --> 00:04:36,080 of what laws are applicable to your organization  and the steps that you need to be taking to make   49 00:04:36,080 --> 00:04:41,840 sure that you are meeting or exceeding all of  these standards that those laws are referring to.   50 00:04:43,120 --> 00:04:48,320 Okay, so, now that we have we've established  the laws that we are referring to, and all of   51 00:04:48,320 --> 00:04:53,200 the litigation that all these organizations are  trying to avoid, of course, the next thing I want   52 00:04:53,200 --> 00:04:59,920 to do is mention a couple of different approaches  for addressing PDF remediation as it pertains   53 00:04:59,920 --> 00:05:05,680 to those laws. So, depending on a number of  factors, as I mentioned on the very first slide,   54 00:05:06,240 --> 00:05:11,280 which could be a combination of the staff that you  have available, and the bandwidth that they have,   55 00:05:12,080 --> 00:05:16,160 the time (if you have very strict  deadlines that you need to adhere to),   56 00:05:17,040 --> 00:05:22,400 the technical know-how of your staff... You know,  does your team have any sort of experience in   57 00:05:22,400 --> 00:05:28,080 digital accessibility? Do they need to go through  different training boot camps to get up to speed?   58 00:05:28,080 --> 00:05:33,840 And also, another important factor is the budget  that you need to be aware of. So, I'll go into   59 00:05:33,840 --> 00:05:38,800 more detail in upcoming slides about each of  these bullet points, and the different approaches   60 00:05:38,800 --> 00:05:43,040 that are listed here, and kind of how Equidox  specializes in each of these different areas. 61 00:05:46,960 --> 00:05:57,920 Okay, so, slide six here. So, just about every  organization in every vertical is generating PDFs   62 00:05:57,920 --> 00:06:04,240 or they do have in many cases legacy PDFs that  are sitting in a backlog from the previous years.   63 00:06:05,280 --> 00:06:09,920 So, we have experience working, again, with  all of these different types of verticals.   64 00:06:09,920 --> 00:06:15,120 And really it's important to keep in mind that, as  far as we're concerned, a document is a document.   65 00:06:15,120 --> 00:06:19,840 They can of course come from different sources,  be of different levels of quality and complexity,   66 00:06:20,560 --> 00:06:24,400 but regardless of where that document came  from, which vertical, and what the content of   67 00:06:24,400 --> 00:06:30,480 that document is, we can find a way to make it  accessible so that it does in fact comply with   68 00:06:30,480 --> 00:06:39,120 the WCAG 2.0 AA standards. As I mentioned before,  just one of the main verticals that we work with   69 00:06:39,120 --> 00:06:43,600 in a use case that may be pertinent  for people on this call today.   70 00:06:44,240 --> 00:06:49,280 So, government agencies. Government agencies have  a tendency to generate a truly staggering amount   71 00:06:49,280 --> 00:06:55,760 of PDF documents. And many of these documents are  intended to be part of public record and to stay   72 00:06:55,760 --> 00:07:03,120 in circulation for a very long time. So, in many  cases, taking the approach of, you know, a couple   73 00:07:03,120 --> 00:07:09,120 of dedicated experts that are in that specific  government agency going through each individual   74 00:07:09,120 --> 00:07:16,240 document one-by-one, one page at a time… This is a  pretty unsustainable model. There are far too many   75 00:07:16,240 --> 00:07:22,000 documents being produced on a daily basis to be  able to keep up with that sort of demand. So, many   76 00:07:22,000 --> 00:07:27,360 times when we're working with government agencies,  we would offer a combination of both software   77 00:07:28,160 --> 00:07:33,360 services as well as templated solutions  for the more repetitive type of documents.   78 00:07:34,240 --> 00:07:39,200 So, we'll get into a little bit more... a couple  more use cases for that as we move forward. 79 00:07:42,000 --> 00:07:48,640 Now another vertical that we work  with a lot is education. So, higher ed   80 00:07:49,360 --> 00:07:55,680 education institutions in particular also  tend to generate massive amounts of documents.   81 00:07:56,240 --> 00:08:02,080 So, these documents can be a number of different  things. Course content for example… So, documents   82 00:08:02,080 --> 00:08:07,360 that are intended for use in the classroom,  you know, syllabi, tests, quizzes, handouts,   83 00:08:07,360 --> 00:08:13,840 articles, textbooks, you name it... Any type of  content that's being distributed in that class,   84 00:08:13,840 --> 00:08:19,200 especially with so many schools going to  online-only or a hybrid approach to different...   85 00:08:20,000 --> 00:08:25,840 to learning in the classroom. This need for  digital accessibility when it comes to education   86 00:08:26,960 --> 00:08:31,120 is really skyrocketing. So, there's a lot more  interest in making sure that all of this content   87 00:08:31,120 --> 00:08:37,200 that's being distributed for the purposes  of coursework is made accessible. But beyond   88 00:08:37,200 --> 00:08:43,680 that... There are also, you know, annual reports,  course catalogs, marketing flyers, administration   89 00:08:43,680 --> 00:08:49,280 information like resumes, other CVs, and also,  tons of different forms for applying for different   90 00:08:49,280 --> 00:08:56,080 things. Housing applications, signing up for meal  programs, you name it. There are there is probably   91 00:08:56,080 --> 00:09:01,760 PDF documents floating around in just about every  educational institution for that particular topic.   92 00:09:01,760 --> 00:09:09,520 So, similar to government agencies it's really  unsustainable to have a handful of people around   93 00:09:09,520 --> 00:09:16,480 an entire campus that no digital accessibility  front to back… and are able to kind of handle all   94 00:09:16,480 --> 00:09:23,760 of the remediation efforts for the entire campus.  This creates a serious challenge when it comes to   95 00:09:23,760 --> 00:09:29,520 bottlenecks. You are going to have more content  creators creating documents every single day   96 00:09:30,240 --> 00:09:35,920 and all of that work can end up piling up on  the desk of a couple of different people that   97 00:09:35,920 --> 00:09:40,080 might know how to use certain software  tools to remediate documents. You know,   98 00:09:40,080 --> 00:09:44,160 one-by-one, one page at a time, which can be  very tedious... very slow... and very technical.   99 00:09:45,600 --> 00:09:51,360 So, I have spent a lot of time working with higher  education institutions where I might be talking   100 00:09:51,360 --> 00:09:58,640 on the phone with the very one person at the  entire university or the community college that   101 00:09:58,640 --> 00:10:03,840 knows how to use these accessibility tools.  And is basically responsible for remediating   102 00:10:04,640 --> 00:10:09,360 hundreds and hundreds of pages every single  week. And still cannot keep up with the demand.   103 00:10:10,080 --> 00:10:14,480 So, as I said, it's just an unsustainable model  to have, you know, one person or a couple of   104 00:10:14,480 --> 00:10:19,920 different experts for an entire organization of  that size to be responsible for the accessibility   105 00:10:19,920 --> 00:10:24,160 of all of the digital content that's being created  by potentially hundreds of different people   106 00:10:24,160 --> 00:10:30,960 on a daily basis. So, when it comes to education,  oftentimes we sort of recommend a combination   107 00:10:30,960 --> 00:10:37,680 of both software to be used by those content  creators… So, sort of a self-service remediation   108 00:10:37,680 --> 00:10:43,920 approach, where our Equidox remediation  software is easy enough to use. It's simplified,   109 00:10:43,920 --> 00:10:48,080 it's something that can be easily trained into  people that don't have a wealth of accessibility   110 00:10:48,080 --> 00:10:52,480 experience. And they're able to use our tool, to  be able to work through documents on their own.   111 00:10:52,480 --> 00:10:56,480 So, they can be responsible for the documents  that they're producing on a daily basis.   112 00:10:57,440 --> 00:11:01,840 Now also, we can offer a templated  solution for documents that change   113 00:11:01,840 --> 00:11:07,200 regularly, but only have sort of minor adjustments  that are made. If you think of, like, you know,   114 00:11:07,200 --> 00:11:12,480 course catalogs, or annual reports… Where it's  basically the same template every single year.   115 00:11:13,120 --> 00:11:18,000 Maybe just the dates and some data within the  document changes, but it's essentially the same   116 00:11:18,000 --> 00:11:25,440 outline. We do have a technology built into our  software that allows for almost instantaneous   117 00:11:25,440 --> 00:11:29,920 remediation when you run into instances like  that. Where it's basically the same document   118 00:11:29,920 --> 00:11:35,200 year-over-year, or semester-over-semester. Just  a few little minor adjustments are needed. So,   119 00:11:35,200 --> 00:11:39,840 we can offer a solution that really can  help workaround that. Where you can apply   120 00:11:39,840 --> 00:11:44,320 the remediation effort you did to a previous  iteration of that document to a new version.   121 00:11:45,840 --> 00:11:50,800 And of course, you know, when you're dealing  with education institutions that in many   122 00:11:50,800 --> 00:11:56,160 cases have tens of thousands if not hundreds of  thousands of documents piled up in their backlogs,   123 00:11:56,880 --> 00:12:03,120 another option is of course to outsource those  documents. So, sending them off to an Equidox   124 00:12:03,120 --> 00:12:07,840 remediation service, for example. Where we can  actually remediate those documents and get them   125 00:12:07,840 --> 00:12:13,440 back to the clients fully accessible, fully  validated, even checked with screen reading   126 00:12:13,440 --> 00:12:17,520 technology to replicate exactly how an end-user  will be interacting with those documents. 127 00:12:19,600 --> 00:12:26,640 Okay, so, the last vertical that we'll mention  here is enterprise. So, you know, just to kind   128 00:12:26,640 --> 00:12:32,880 of walk through a general example… We recently  had an enterprise client that did a self-audit   129 00:12:32,880 --> 00:12:40,240 of their PDF backlog. And once they finished that,  they uncovered roughly two million public-facing   130 00:12:40,240 --> 00:12:45,360 documents. Not two million pages… Two million  public-facing documents. And a document,   131 00:12:45,360 --> 00:12:49,680 of course, could be...it could be one page, or it  could be a thousand pages. Who could really say?   132 00:12:49,680 --> 00:12:55,600 So, the number of pages of PDF documents that  are presenting a liability for this company   133 00:12:55,600 --> 00:13:03,120 is a truly staggering number. So, this company  has again hundreds of content creators that are   134 00:13:03,120 --> 00:13:08,800 creating content... really without a sort of  defined workflow to ensure that it's accessible.   135 00:13:08,800 --> 00:13:11,760 So, when you have hundreds of content  creators producing documents coming   136 00:13:11,760 --> 00:13:17,680 from different locations, using different design  templates, using different publishing techniques,   137 00:13:17,680 --> 00:13:24,720 you can really produce an extremely large  amount of PDF content. And for varying levels   138 00:13:24,720 --> 00:13:30,400 of accessibility that will require a lot of  different approaches to making sure that it's   139 00:13:30,400 --> 00:13:35,920 all accessible... and you are mitigating that risk  of litigation by having like I said, two million   140 00:13:35,920 --> 00:13:40,960 public-facing documents that are inaccessible  and unusable by people with disabilities.   141 00:13:42,320 --> 00:13:47,520 Also, a lot of these documents as they pertain  to you know different laws and regulations in   142 00:13:47,520 --> 00:13:52,560 different states... A lot of those documents of  those two million are updated on a regular basis.   143 00:13:52,560 --> 00:14:00,160 So, you have a PDF version of a document and it  is referring to laws or something that is sort   144 00:14:00,160 --> 00:14:05,120 of only pertinent for a month, or a quarter, or  a year... And then you know a few months later,   145 00:14:05,120 --> 00:14:08,640 it gets updated and a brand new version of  that document is produced. And then that has   146 00:14:08,640 --> 00:14:14,640 to be remediated as well. So, there are... it's  really sort of a mind-boggling amount of work   147 00:14:14,640 --> 00:14:20,640 that can go into it to trying to manage that  many documents. But in this case, we offer the   148 00:14:20,640 --> 00:14:26,320 solution of deploying our Equidox software  to those many hundreds of content creators.   149 00:14:26,320 --> 00:14:31,360 And that is a way of mitigating the remediation  of that newly created content. So, we wanted to   150 00:14:31,360 --> 00:14:36,000 make sure that those people that are producing  those documents on a recurring basis... That   151 00:14:36,000 --> 00:14:40,400 they understand how to use the Equidox software,  that they understand sort of the steps that they   152 00:14:40,400 --> 00:14:45,120 need to take to make sure before they post that  document... before that document gets distributed   153 00:14:45,120 --> 00:14:50,400 to their various clients or internally...  that it is, in fact, accessible and usable.   154 00:14:50,400 --> 00:14:55,200 And then it won't be adding into that backlog of  millions of documents that need to be remediated.   155 00:14:55,920 --> 00:15:02,400 Now that was for documents that were moving  forward. In this particular use case, they also   156 00:15:02,400 --> 00:15:08,160 leveraged our outsource services. So, they were  able to send us a large quantity of that backlog   157 00:15:08,160 --> 00:15:13,840 content for our team to remediate here internally.  And then of course validate it and make sure that   158 00:15:13,840 --> 00:15:18,640 it is fully accessible, fully compliant, and then  we're able to send that those documents back to   159 00:15:18,640 --> 00:15:25,120 that client. So that they can post those documents  knowing that they have been made accessible. And   160 00:15:25,120 --> 00:15:32,320 just to mention, we recently did another webinar  that was more about Developing a Remediation Plan.   161 00:15:32,320 --> 00:15:37,360 And it kind of covers these approaches in a little  bit more detail. And we talk a bit more about, you   162 00:15:37,360 --> 00:15:42,320 know, training staffing of a tool, the different  methodologies, and the tools that are required.   163 00:15:42,880 --> 00:15:46,000 And so, please feel free to take a look at  that webinar. I think it was from either   164 00:15:46,000 --> 00:15:50,640 last month or the prior month. But also,  feel free to reach out to us for more of a   165 00:15:50,640 --> 00:15:55,680 one-on-one consultation. We're more  than happy to chat and walk through   166 00:15:55,680 --> 00:15:59,600 our different approaches to remediation  and how they might be able to help you. 167 00:16:01,280 --> 00:16:06,720 Okay, so, we do want to get into these different  approaches. I've kind of mentioned three or four   168 00:16:06,720 --> 00:16:09,920 different approaches that we have so, we want  to kind of walk through in a little bit more   169 00:16:09,920 --> 00:16:16,000 detail as to what these approaches are. So,  with our Equidox software that many people on   170 00:16:16,000 --> 00:16:20,160 this call might be at least somewhat familiar  with, maybe you've seen a previous demo, or   171 00:16:20,960 --> 00:16:25,120 maybe you're an existing user, or maybe you  know you've seen one of our past webinars.   172 00:16:26,000 --> 00:16:33,360 But with the software, if you have the staff,  and that staff has the bandwidth to sort of work   173 00:16:33,360 --> 00:16:38,480 on their own content, making sure that that new  content that they're producing is accessible...   174 00:16:39,360 --> 00:16:45,840 As well as if they have the time to work backward  and kind of remediate through that backlog of PDF   175 00:16:45,840 --> 00:16:51,920 content, that is something that, you know, Equidox  might be a great solution for you if you have   176 00:16:51,920 --> 00:16:57,760 that type of situation, where you have the team in  place that is capable of remediating on their own.   177 00:16:57,760 --> 00:17:04,880 One of the advantages of using Equidox software  is the speed of the turnover. So if you have a   178 00:17:04,880 --> 00:17:08,800 document that you've just produced... you know,  maybe it's a Microsoft Word document you hit “Save   179 00:17:08,800 --> 00:17:13,840 as PDF.” Well, you can immediately pop that  document straight into the Equidox software   180 00:17:13,840 --> 00:17:18,640 and remediate it, export it from Equidox, and  know that it's accessible. And then you can post   181 00:17:18,640 --> 00:17:24,000 that document straight away. So, you don't have to  ship that document off to an outsourced service,   182 00:17:24,000 --> 00:17:28,400 you don't have to wait around for it to be  remediated and validated, and sent back.   183 00:17:28,400 --> 00:17:32,800 It's truly remediation on demand. If you  want to work on that document right away,   184 00:17:32,800 --> 00:17:38,000 you can produce that document and have it posted  the same day, knowing that it's fully accessible.   185 00:17:39,120 --> 00:17:45,040 The other great advantage of using the Equidox  software is the ability to kind of budget around   186 00:17:45,040 --> 00:17:50,640 the cost associated with using software.  Because we work on an annual subscription   187 00:17:51,200 --> 00:17:56,960 and a concurrent user model... so, with our  concurrent user model, let's say you want to buy   188 00:17:56,960 --> 00:18:01,600 10 concurrent licenses. That means 10 people in  your organization can be logged in simultaneously.   189 00:18:02,160 --> 00:18:08,000 And the annual subscription allows for an  unlimited amount of documents to be remediated.   190 00:18:08,000 --> 00:18:13,520 So, you have sort of a fixed cost when it comes  to addressing your PDF documents for that entire   191 00:18:13,520 --> 00:18:19,120 year. You know exactly what you're paying up front  for that year, and you can remediate documents to   192 00:18:19,120 --> 00:18:23,120 your heart's content. So, there's no limit on how  many documents that you can remediate. It's just   193 00:18:23,120 --> 00:18:29,200 a matter of how much time do you have to commit to  these types of projects. So, it's a great approach   194 00:18:29,200 --> 00:18:33,840 if you have sort of budget constraints that you're  concerned about. Because when you get into the   195 00:18:33,840 --> 00:18:38,960 services side of things, that's typically being  charged on a per-page basis. So, that's something   196 00:18:38,960 --> 00:18:44,400 that if you're in that situation of the enterprise  client of ours that had two million documents in   197 00:18:44,400 --> 00:18:51,360 a backlog, it can kind of become a runaway train  when you're charging upon a per-page basis. So,   198 00:18:51,360 --> 00:18:55,360 it's something to kind of balance. Find sort of  a, you know, happy medium somewhere. If you have   199 00:18:56,320 --> 00:19:01,200 a tight budget you might look into software to  kind of help you work through those documents.   200 00:19:03,040 --> 00:19:10,560 I also want to mention our PDF... our professional  remediation services. So, if you are, in this   201 00:19:10,560 --> 00:19:15,840 case, you know, if you're short on staff... If  you don't necessarily have the technical know-how…   202 00:19:15,840 --> 00:19:23,760 Or you don't have the time to commit to learning  a new software tool… Or to just working through   203 00:19:23,760 --> 00:19:29,440 hundreds of thousands of pages of PDFs, there's no  technical knowledge required to use our services.   204 00:19:29,440 --> 00:19:33,120 There's no learning curve to getting over a  new software. You don't have to put your staff   205 00:19:33,120 --> 00:19:36,800 through training and you can have the confidence  that it's been done correctly. You know when   206 00:19:36,800 --> 00:19:41,120 you're outsourcing it to us, to our professional  remediators and validators, you know that you're   207 00:19:41,120 --> 00:19:45,920 getting back a fully accessible, fully compliant  document. So, you don't have to worry about… Did I   208 00:19:45,920 --> 00:19:51,600 do this correctly? Have I made mistakes along the  way using software? You can confidently post those   209 00:19:51,600 --> 00:19:56,080 documents knowing that it is, in fact, accessible.  So, it's definitely another approach to consider.   210 00:19:56,880 --> 00:20:03,040 And typically this is charged on a per-page  basis. Now I also want to just mention that   211 00:20:03,040 --> 00:20:08,080 a hybrid method between the two, so, a  software and services hybrid approach,   212 00:20:08,080 --> 00:20:13,200 is very popular amongst our clients. So, the  complex documents, the technical documents,   213 00:20:14,480 --> 00:20:19,280 or just... if a tight deadline is looming  and you don't have time to get it done...   214 00:20:19,280 --> 00:20:24,640 Those clients can often send us documents while  using our Equidox software when they have the   215 00:20:24,640 --> 00:20:28,240 time to work on those types of documents.  They're able to use the software for that   216 00:20:28,240 --> 00:20:35,520 sort of self-service remediation. I also want to  mention our templated and high-volume solutions.   217 00:20:36,320 --> 00:20:42,560 So, one of the features that we have built into  Equidox is our Zone Transfer technology. So,   218 00:20:42,560 --> 00:20:46,960 this is for ( I mentioned an example earlier) if  you have documents that kind of follow the same   219 00:20:46,960 --> 00:20:52,720 templates. Maybe it's documents that are produced  in different languages... So, you have an English,   220 00:20:52,720 --> 00:20:58,000 a Spanish, a French version of the same  document. Well, you can use Equidox and   221 00:20:58,000 --> 00:21:02,880 our Zone Transfer feature to actually remediate  the document one time in one of those languages,   222 00:21:02,880 --> 00:21:09,440 and then you can essentially lift and copy those  exact reading zones (or the PDF tags) to different   223 00:21:09,440 --> 00:21:15,040 versions of that same document. So, you're able to  very, very quickly address situations like that,   224 00:21:15,040 --> 00:21:18,000 where you might have documents that  are produced in different languages.   225 00:21:18,000 --> 00:21:23,520 Or like I said before if you have documents that  have very small edits or maybe there's been typos   226 00:21:23,520 --> 00:21:28,160 and you need to correct those typos, and you  produce a new PDF document from the source file,   227 00:21:28,160 --> 00:21:32,640 you can use that Zone Transfer technology  to really mitigate the amount of time that   228 00:21:32,640 --> 00:21:37,040 you're having to go back and remediate from  scratch on those new versions of that same PDF.   229 00:21:38,720 --> 00:21:45,760 So, another one of our services that we offer is,  we like to call it Batch Processing. It's for high   230 00:21:45,760 --> 00:21:51,920 volume on-demand and human interaction-free  remediation so, there's no human involvement.   231 00:21:51,920 --> 00:21:57,040 Basically what we do is we use a combination  of machine learning and computer vision, and   232 00:21:57,040 --> 00:22:02,560 we are training models to basically identify the  different elements that make up your documents.   233 00:22:02,560 --> 00:22:07,600 And they're able to apply accurate tagging  to these documents in fractions of a second.   234 00:22:07,600 --> 00:22:13,360 So, examples for this type of use case would be  invoices or statements that are being generated   235 00:22:13,360 --> 00:22:20,240 by banks, or utility companies, or healthcare  institutions where it's following the exact   236 00:22:20,240 --> 00:22:25,200 same design, except the client name, the  account numbers, the dates. You know,   237 00:22:25,200 --> 00:22:30,480 some of the line items are changing from example  to example. But every version of that document is   238 00:22:30,480 --> 00:22:36,320 exactly the same. We're able to produce accessible  versions of those documents completely on-demand   239 00:22:36,320 --> 00:22:43,440 with no human interaction whatsoever. And I just  want to get into a case study here with one of   240 00:22:43,440 --> 00:22:48,720 our clients that we've been working with for a  couple of years. That's Cornell University. We   241 00:22:48,720 --> 00:22:53,440 were approached by Cornell when they had around,  well they have well over a hundred different   242 00:22:54,000 --> 00:22:58,400 subdomains within their website. But they  identified about 80 of their websites that   243 00:22:58,400 --> 00:23:03,120 pertain to different departments and different  colleges within the university that were a top   244 00:23:03,120 --> 00:23:08,720 priority due to the vast number of accessibility  deficiencies that they had. There were tens of   245 00:23:08,720 --> 00:23:14,960 thousands of PDF documents posted to these various  websites and their initiative was to of course fix   246 00:23:14,960 --> 00:23:19,520 these websites. But also, the PDFs that are posted  to those websites. They needed to be remediated.   247 00:23:20,160 --> 00:23:24,640 They didn't feel that they had the staff or  the time to get all of this done internally   248 00:23:24,640 --> 00:23:30,960 so, they wanted to outsource these documents  to our team. So, various website managers for   249 00:23:30,960 --> 00:23:34,480 these different departments were sending  us documents that needed to be remediated.   250 00:23:35,360 --> 00:23:41,120 And based on a three-tiered pricing system, we  were basically ranking the documents as low,   251 00:23:41,120 --> 00:23:47,440 medium, or high complexity... and charging on a  per-page fee based on that ranking system of low,   252 00:23:47,440 --> 00:23:51,360 medium, or high depending on how difficult and  time-consuming the remediation effort would be.   253 00:23:52,240 --> 00:23:57,360 And then we are also able to remediate and return  those documents to Cornell within less than a   254 00:23:57,360 --> 00:24:01,600 week of receiving them. So we're turning these  documents over on a weekly basis. They're sending   255 00:24:01,600 --> 00:24:06,160 us files, we're sending them back, they're  able to post it knowing that those websites   256 00:24:06,160 --> 00:24:10,880 are… or knowing that those documents on those  websites are accessible and no longer a liability.   257 00:24:11,760 --> 00:24:17,520 In addition to the content creators and website  managers sending us documents on a weekly basis,   258 00:24:17,520 --> 00:24:24,160 they also use a campus-wide license of our Equidox  software for that self-service remediation as I   259 00:24:24,160 --> 00:24:30,400 mentioned before. So, in most cases, the Equidox  software is being used for course content type   260 00:24:30,400 --> 00:24:35,840 of materials. So, like I said, the textbooks, the  articles, the course handouts, you know, tests and   261 00:24:35,840 --> 00:24:40,560 quizzes that are being used in class… They're  being remediated by the professors... by the   262 00:24:40,560 --> 00:24:45,600 specific content creator... or maybe department  staff that are dedicated users of Equidox. So,   263 00:24:45,600 --> 00:24:49,280 that's the way that they're partnering with  us to address their accessibility needs.   264 00:24:49,840 --> 00:24:53,440 And they've been a great client of ours for a  couple of years now and, you know, moving forward,   265 00:24:53,440 --> 00:24:56,720 we hope to continue working with them. But  it's been a... it's been a perfect use case   266 00:24:56,720 --> 00:25:02,480 for how we recommend a higher ed institution  to work with our Equidox services offering.   267 00:25:03,280 --> 00:25:11,200 Now we have a few minutes left, and I actually  want to introduce Pat Needles, our Director of   268 00:25:11,200 --> 00:25:15,520 Sales for Equidox. And he's going to talk through  a couple of different case studies from clients   269 00:25:15,520 --> 00:25:20,800 that he works with. So, Pat if you're...if you've  got your microphone on, I'll urn it over to you.  270 00:25:20,800 --> 00:25:24,400 [Pat] I am here. Can you hear me okay? [Dan] Yep I hear loud and clear.  271 00:25:24,400 --> 00:25:29,840 [Pat] Excellent. Thank you, Dan. Very  good presentation. As Dan mentioned,   272 00:25:29,840 --> 00:25:35,280 we are not industry-specific so, I'm going to show  you a couple of different use cases. We'll have   273 00:25:35,280 --> 00:25:42,000 one in the higher education, government, as well  as the enterprise world. So, what you will see on   274 00:25:42,000 --> 00:25:47,520 these slides (and I will not read them to you) but  you see the case is on the left, and the solution   275 00:25:48,160 --> 00:25:53,120 is on the right. So, how these organizations  come about their needs, and how do they solve   276 00:25:53,680 --> 00:26:00,000 whatever issues that they may have. So, with  this first case study (and I'm going to keep the   277 00:26:00,000 --> 00:26:06,560 organization's name out of it just for  privacy sake), but one of the largest   278 00:26:07,200 --> 00:26:12,800 college systems in the world with hundreds of  thousands of students. You can only imagine with   279 00:26:12,800 --> 00:26:19,040 that many students, the number of students  with disabilities that need accommodation.   280 00:26:20,240 --> 00:26:26,160 So, how do we go about, you know, taking care  of them, you can only imagine the amount of...   281 00:26:26,160 --> 00:26:31,680 massive amounts of documentation that they  have considering the amount of students in   282 00:26:31,680 --> 00:26:39,120 the hundreds of campuses that they have. People  are creating content on every campus every day.   283 00:26:40,320 --> 00:26:45,840 So, what you'll notice on some of these slides  (and Dan talked about it earlier) is a backlog   284 00:26:46,480 --> 00:26:52,880 of documentation. And in this case, archives.  And regardless of the size of your organization,   285 00:26:53,840 --> 00:26:58,880 you are going to have documents. Whether you're  small, medium, or large. You need to have a   286 00:26:58,880 --> 00:27:05,840 plan to make those documents accessible, and more  importantly, usable, for folks with disabilities.   287 00:27:07,120 --> 00:27:13,520 So, what the college decided to do was to put  Equidox out there for content creators. So,   288 00:27:13,520 --> 00:27:20,400 any new course material that was being made,  and needed to be sent out to students, was going   289 00:27:20,400 --> 00:27:27,360 through Equidox to make sure that it was 100%  accessible and usable for the students. So, how   290 00:27:27,360 --> 00:27:34,400 did they do that? Well, they bought a campus-wide,  organizational-wide license of Equidox, where they   291 00:27:34,400 --> 00:27:40,480 deployed over all of their campuses. And the nice  thing about that Equidox license is that it can   292 00:27:40,480 --> 00:27:46,480 be used by students and by faculty alike,  as it's a very easy product to use, as Dan   293 00:27:47,280 --> 00:27:53,440 mentioned. In addition, on that, because of the  number of users they have, we continuously provide   294 00:27:53,440 --> 00:28:00,320 training for new users or refreshment classes  for experienced users. And there might be new   295 00:28:00,320 --> 00:28:05,280 features and functionalities that are introduced  in the application that folks need to know about. 296 00:28:07,440 --> 00:28:14,160 An organization this large, again, has hundreds  of millions of pages. Most likely, I should say,   297 00:28:14,160 --> 00:28:19,040 millions of pages of documentation  considering the number of campuses. So,   298 00:28:20,240 --> 00:28:26,080 handling those from a hybrid method, as Dan  had mentioned earlier, using the software and   299 00:28:26,080 --> 00:28:32,000 the service to combat that type of backlog  is probably the best way to go about it.   300 00:28:32,960 --> 00:28:37,760 And there's one last bullet point that I'll  mention there. That administration features   301 00:28:37,760 --> 00:28:43,120 a lot of oversight of large projects.  Since Equidox is a software as a service   302 00:28:43,120 --> 00:28:49,040 a web-based application, it can be deployed very  easily. You're not stuck on a single machine.   303 00:28:49,040 --> 00:28:54,160 As long as you have an internet connection, you  can work anywhere and remediate documents from any   304 00:28:54,160 --> 00:29:00,960 location, as well as share those documents with  co-workers. Okay, Dan if you want to move on... 305 00:29:05,680 --> 00:29:13,440 Okay, so, this is another entity in California.  A large healthcare organization came to us   306 00:29:14,000 --> 00:29:19,120 with a very large need. Again, there's  that big backlog of existing documents   307 00:29:19,120 --> 00:29:24,800 that need to be made accessible and usable for  people. And how to go about that... I know we're   308 00:29:24,800 --> 00:29:28,960 kind of running down on time so, I'll kind of  fast-track some of these things. Because you're   309 00:29:28,960 --> 00:29:34,720 going to see a lot of the organizational-wide  software license and remediation services as part   310 00:29:34,720 --> 00:29:39,840 of our offerings. Dan, you want to move on? [Dan] Sure.  311 00:29:39,840 --> 00:29:46,560 [Pat] Thank you. I think Dan had mentioned this  account earlier in the presentation. I think   312 00:29:46,560 --> 00:29:51,200 millions of pages of documents that, you  know, need to be dealt with. And this   313 00:29:51,200 --> 00:29:57,120 agency is a national company that has offices  in every state. And every state, as we know,   314 00:29:57,120 --> 00:30:02,880 has different laws. But there's documentation  nonetheless. And that's one of the use cases   315 00:30:02,880 --> 00:30:05,600 Dan had mentioned earlier  about the Zone Transfer tool.   316 00:30:06,640 --> 00:30:13,040 They also are going to deploy an on-premise  server for Equidox where they can remediate   317 00:30:13,040 --> 00:30:20,720 more... well... non-public-facing documents.  So, any sensitive data that they might want to   318 00:30:20,720 --> 00:30:26,400 keep in the house, they'll use that on-premise  solution as well. As Dan mentioned earlier as   319 00:30:26,400 --> 00:30:30,720 well, batch processing bank statements,  utility bills, health care statements,   320 00:30:30,720 --> 00:30:39,280 that sort of thing. Dan, you want to go on? Thank  you. So, again here’s another enterprise company,   321 00:30:39,280 --> 00:30:45,520 a national bank. Again, they get a big, big  backlog of documents that need to be dealt   322 00:30:45,520 --> 00:30:52,400 with. But again, they're constantly creating  new documentation. And this... here's an another   323 00:30:52,400 --> 00:31:01,040 example of a potential batch process high volume  bank statements repetitive type documents that was   324 00:31:01,040 --> 00:31:06,640 mentioned earlier. And you see the remediation  services agreement on most of these solutions,   325 00:31:06,640 --> 00:31:12,960 because most organizations have just simply too  much content that they have to deal with, and   326 00:31:12,960 --> 00:31:18,240 the easiest thing for them maybe is to do some of  it themselves and send off the more complicated   327 00:31:18,240 --> 00:31:23,600 documents to an organization like Equidox, to  make sure that they're remediated and validate. 328 00:31:24,480 --> 00:31:30,880 Okay, then you know, as I mentioned earlier,  there are small, medium, and large size   329 00:31:30,880 --> 00:31:35,440 organizations. Some of the small organizations  that we have dealt with, you know, it's kind of a   330 00:31:35,440 --> 00:31:40,400 lonely situation for some of them because it might  just be one or two people doing the remediation.   331 00:31:40,400 --> 00:31:45,040 That was brought up earlier, and they have,  you know, potentially no training or full   332 00:31:45,040 --> 00:31:51,760 understanding of PDF accessibility. And so,  again, that's, you know... you can send that off   333 00:31:51,760 --> 00:31:56,480 if you wish. Or, you know, if you're a small  organization, acquire a single license and do   334 00:31:56,480 --> 00:32:03,680 it yourself. It's that easy to do using  Equidox. So, we work with organizations   335 00:32:03,680 --> 00:32:08,240 of all different sizes. And I know I'm over a  little bit Dan, so I will hand it back to you. 336 00:32:08,240 --> 00:32:13,440 [Dan] Great! Well, thank you, Pat, for kind of  walking through those different use cases and   337 00:32:13,440 --> 00:32:17,840 case studies there. So, yeah I do apologize. That  was a little bit long-winded in the beginning   338 00:32:17,840 --> 00:32:21,760 of the webinar. So, let's wrap things up.  We’re a couple of minutes past. But just   339 00:32:21,760 --> 00:32:27,920 as a reminder, feel free to reach out to us at  EquidoxSales@Onixnet.com if you have any questions   340 00:32:27,920 --> 00:32:32,640 or would like to set up a sort of one-on-one  consultation to talk about your organization   341 00:32:32,640 --> 00:32:38,240 and your specific needs... As well as  visiting us on Equidox.co. We're also,   342 00:32:38,240 --> 00:32:43,360 very active on LinkedIn. So, please follow us  on our social media to stay sort of aware of   343 00:32:43,360 --> 00:32:47,840 what's upcoming with the Equidox team. But with  that said I appreciate everyone for attending   344 00:32:47,840 --> 00:32:53,280 today and we hope to see you on next month's  webinar when we'll be talking... I'm not sure   345 00:32:53,280 --> 00:32:57,520 if we have a topic fully defined yet... But we  hope to see you all there. We'll definitely send   346 00:32:57,520 --> 00:33:01,520 out correspondence to make sure that everyone gets  the invite. So, thank you again, everyone. Have a   347 00:33:01,520 --> 00:33:06,400 great rest of your Wednesday and we'll chat soon. [Tammy] I just want to interject. I had a bunch   348 00:33:06,400 --> 00:33:11,120 of people asking whether this was being recorded.  And yes it is. It will be sent out as soon as it   349 00:33:11,120 --> 00:33:14,640 is captioned. Everybody who signed up for  the webinar, whether you attended or not,   350 00:33:14,640 --> 00:33:21,280 will get a copy. And we'll also be sending around  a small survey (like two minutes to fill it out).   351 00:33:21,280 --> 00:33:25,520 If you could help us out with that, it'd be great.  We just want to keep current with your needs for   352 00:33:25,520 --> 00:33:29,120 our topics so that we're providing you information  that you can actually use... that's going to   353 00:33:29,120 --> 00:33:37,840 help you do a better job with accessibility.  Thanks for coming everybody! See you next time.